Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending:
2601 North Lamar, Suite 201Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov.
A toll-free consumer hotline is available at 1-877-276-5550.
The department maintains a Recovery Fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators.
A written application for reimbursement from the Recovery Fund must be filed with and investigated by the department prior to the payment of a claim.
For more information about the Recovery Fund, please consult the department’s website at www.sml.texas.gov.
